TERMS AND CONDITIONS

The translation of the text you are viewing has been generated by an automatic translation system without manual review of the translations. Therefore, the legal validity of the content of the text refers to the original text written entirely in Spanish, which can be found on our website in the Spanish language section under the legal text section.

 

GENERAL TERMS AND CONDITIONS OF PURCHASE

hebescode.com (hereinafter referred to as "the Website") is a website owned by Hebes Code S.L., hereinafter referred to as "the OWNER," with VAT registration number: B67972729 and registered address at: Calle Santa Ana 1 , Planta 1, 29602, Marbella (Málaga).

Accessing, reproducing, and using the services of the Website require prior acceptance of the current Terms of Use. the OWNER reserves the right to modify these Terms when deemed necessary, by publishing the updated text on the Website. It is the user's responsibility to be aware of the Terms of Use before accessing the products and services of the Website. If you do not agree with these terms, we kindly ask you to refrain from using it.


OWNERSHIP

The Website is a work composed of various integrated and inseparable elements (text, illustrations, photographs, animated images, videos, computer programs, including the website's HTML codes, etc.), whose Intellectual Property belongs to the OWNER, except for materials obtained under third-party license.

The OWNER and its licensors retain Intellectual Property rights over the Website and its individual components, in all copies made (regardless of the medium on which they are incorporated), granting only the rights of use described below. Any rights not expressly granted are reserved.

In addition to the above, the OWNER is responsible for the selection, design of the structure, and arrangement of the content on the Website. They have taken the initiative and assumed the risk of making substantial investments aimed at obtaining, digitizing, and presenting it. Therefore, they are entitled to the protection that Article 12 and Title VIII of Book II of the Intellectual Property Law may grant to the website, considered as a database.

the OWNER is also the sole owner of the Website's design and graphic image, reserving the right to take legal action against individuals who imitate or make unfair use of it.


WEB CONTENT AND DOWNLOADS. ALLOWED AND PROHIBITED USES.

The following are permitted:

• Browsing the Website, i.e., accessing and viewing it on a device. Temporary or incidental reproduction is authorized, provided it is involuntary and an integral and essential part of the technological transmission process. Access to certain sections of the Website may require prior registration.

• Benefiting (after registration) from the services and advantages provided by the OWNER to its users through the Website, under the conditions expressly stated in the respective sections.

The following are strictly prohibited:

• Any actions concerning the Website, its content, downloaded products, and copies thereof that are contrary to the law, good customs, and good faith.

• Any use outside the personal and private scope, especially those for commercial or professional purposes, including sending advertising or messages and collecting and processing third-party data.

• Any form of extraction, public communication, and/or transmission, in whole or in part, by any means, outside the permitted private use, particularly its incorporation into any other work, including web pages, collections, or databases. This prohibition does not apply to the publication in media outlets of downloadable materials from the Press Room section.

• The removal, concealment, or falsification of notices and warnings regarding the Intellectual or Industrial Property of the Website or any of the products provided through it.

• Operations and activities expressly prohibited in any other sections of these General Terms and Conditions, and in general, any actions that may disrupt the normal functioning of the Website, harm other users, or any third parties.


LINKS TO THE WEBSITE

• The establishment of links and hyperlinks to the Website from other web pages or websites is authorized, provided that they are not created in a way that harms the public image and brand of the OWNER, the Website, or any of the individuals and products mentioned therein. The use of techniques that create confusion about the identity and ownership of the content, such as framing or others, is expressly prohibited when establishing links to the Website.

• The establishment of links from web pages or websites whose content promotes or advocates, directly or indirectly, any form of violence, discrimination, pornography, or illegal activity is prohibited. Likewise, the establishment of links for commercial purposes is expressly prohibited.

When creating links, the use of elements extracted from the Website without the prior and express consent of the OWNER is strictly prohibited.

Under no circumstances should the links to the Website from third-party web pages or websites be understood as establishing a relationship between the OWNER and their owners. It also does not imply any endorsement, sponsorship, or recommendation by the OWNER of these pages or websites. Therefore, the OWNER will not be responsible for their content and legality in any way.


USER CONTENT AND BEHAVIOR

As a customer or user of the Website, you commit to making proper use of the content and services offered through it and not to employ them to:

Engage in illegal activities or activities contrary to good faith and public order.
Spread racist, xenophobic, pornographic content or propaganda that advocates terrorism or violates human rights.
Cause damage to the physical or logical systems of the OWNER, its suppliers, or third parties, introduce or disseminate computer viruses or any other physical or logical systems that may cause the aforementioned damages.
Spread content that undermines the image and reputation of the OWNER or third parties.
Infringe upon the intellectual property, industrial rights, image rights, honour, or other rights belonging to the OWNER or third parties.
The OWNER has full discretion to decide whether collaborations and messages are ultimately published on the Website or not, and it is authorized to remove them when deemed appropriate.

Violation of any of the rules contained in these Terms of Use, especially those stated in this clause, will empower the OWNER. to immediately deactivate your user account or subscription to the Website.


PRODUCTS

The offered products, along with their main features and price, are displayed on the screen.

the OWNER reserves the right to decide, at any time, the products offered to customers. Thus, the OWNER may add new products to the current offerings at any time. Additionally, the OWNER reserves the right to withdraw or cease offering any of the products at any time and without prior notice.

Once inside hebescode.com, in order to proceed with the purchase of the different products, the user must follow all the instructions indicated in the checkout process, which implies reading and accepting all the General and Specific Terms and Conditions set forth on hebescode.com.


AVAILABILITY AND PRODUCT SUBSTITUTIONS

The OWNER. aims to ensure the availability of all products advertised through hebescode.com. However, in the event that any requested product is not available or has been sold out, the customer will be informed as soon as possible via the email address provided beforehand.

If the product is not available and the consumer has been informed, the OWNER may provide a product with similar characteristics at no additional cost. In such a case, the consumer may accept it or reject it by exercising their right of withdrawal and contract resolution.

In the event of unavailability of the entire order or part of it, and the customer's rejection of the substitution products, the previously paid amount will be refunded through the payment method used for the original transaction. The customer will receive the refund as soon as possible, in no case exceeding a period of 30 days.


PURCHASING AND/OR CONTRACTING PROCESS

To make any purchase on hebescode.com, the customer must be of legal age. Additionally, it is necessary to register as a user. To do so, you need to go to the "My Account" button and enter your name, email address, and shipping address.

The steps to follow for making a purchase are as follows:


Once you have chosen the product you wish to purchase, select the "Add to Cart" button. The product will then be added to your Cart. You can add more than one product.
Select the Cart. The chosen product and the total price will be displayed. Then, click the "Proceed to Checkout" button.
In the next field, you will need to provide the billing and shipping details, as well as the desired payment method.
Once all the information is completed, click "Place Order."
The purchase-related data will be stored electronically for the time required by the law.

It is also recommended that the customer print and/or save a copy of the sales conditions and the receipt sent by the OWNER via email when placing the order.

Invoicing

If a customer requires an invoice, they can request it by sending an email to info@hebescode.com, indicating the billing details with their full name or company name, as well as their ID number or Tax ID. The invoice will be issued once the customer has received the product at the delivery address.


PAYMENT METHODS

The accepted payment methods on the online store are:

• Credit/debit card

 

SHIPPING METHODS

The available shipping methods on the online store are:

• Standard shipping

• Free shipping

 

DELIVERY

Delivery Timeframe

The delivery time for shipments made on the online store is 1 to 2 business days (excluding Saturdays, Sundays, and public holidays in Spain and/or Málaga and/or Marbella).

Delivery Conditions

The product will be delivered to the doorstep of the address, provided that the building conditions allow it. If the delivery agency deems it impossible to deliver to the doorstep, it will be delivered at street level.

For the security of the USER, the courier will only deliver to the agreed-upon delivery address. It is preferable to provide the work address as the delivery address in case of prolonged absence from the residence. the OWNER will not be held responsible for errors in delivery caused by an incorrect or incomplete address provided by the USER.

If the customer detects any anomalies resulting from mishandling during shipment upon receiving the package, they must sign and indicate it manually on the delivery note. However, they have a 48-hour period to inform us of the issue by contacting us via email at info@hebescode.com.


PRICES, EXPENSES, AND TAXES

The prices of the products displayed on hebescode.com will be expressed in euros unless otherwise stated and will be guaranteed during their validity period, except in cases of printing errors, regardless of the destination of the order. Shipping costs are free for orders above a certain amount or as communicated during the checkout process and will be paid by the USER. Shipping costs include handling and packaging fees, as well as the actual shipping expenses.

The OWNER reserves the right to charge shipping costs in cases of order reforwarding due to reasons beyond the OWNER and the courier service. The costs incurred as a result of reforwarding will not be reimbursed if the customer subsequently exercises their right to return the product.

Products

The final prices of all products (and, where mandatory, the final prices per unit of measurement) along with their characteristics, offers, discounts, etc., are reflected in each item listed in the hebescode.com catalog.

• The products include VAT.

• The VAT rate is 21% in mainland Spain.

The prices of the products may vary at any time. In such cases, the applicable price will be the one in effect at the time the order is placed. In any case, the final cost will be communicated to the customer during the electronic purchasing process before they formalize their acceptance.


RIGHT OF WITHDRAWAL

The customer has 14 calendar days from the receipt of the order to voluntarily withdraw from their purchase, without any penalty and without indicating the reasons. If the consumer wishes to withdraw from the purchase of a product or the hiring of a service, they may use the withdrawal form (which can be found on the following page) to communicate their decision to the seller or service provider.

The purchase must be returned with all its products. In any case, for hygiene reasons, the products to be returned must be in perfect condition, unused, in their original packaging and seal, and with all their accessories.

The customer must bear the shipping costs for the return. Shipments with postage due will not be accepted under any circumstances.

The customer will be responsible for ensuring that both the product and its packaging arrive in perfect condition, and it is necessary to properly package the items to prevent possible damage during transportation.

Once the return package is received, we will verify its condition, and when we confirm that both the returned items and any accessories, samples, promotional gifts, and documentation are complete and in perfect condition, we will send an email to the customer to notify them of the approval or rejection of their refund.


The refund of all payments received for the purchase, including delivery costs, will be made within 14 calendar days from the communication of the withdrawal.

The refund will be processed using the same payment method used by the customer for the initial transaction.

We reserve the right to withhold the refund until we have received the products or until the customer has provided proof of their return, whichever condition is met first.

We will not issue a refund if the product has been used.


LEGAL WARRANTY

In the event that the customer receives a wrong or damaged product, or in case of loss or damage to products by the transport company, the customer may request a return and/or replacement within 14 calendar days following the delivery. In such cases, we undertake to cover the return shipping costs, and we will arrange for the collection of the defective product and/or replace the missing product with an identical one at no additional cost to the customer.

In general, the legal warranty for products is three years from the date of delivery (two years for digital content or services). The user or customer has two months to report any non-conformities that may be observed in the product. However, any issues reported after the first six months will not be presumed as factory defects.


WITHDRAWAL FORM

(You should only complete and submit this form if you wish to withdraw from the contract or service that was contracted).

• To the attention of (here you should insert the name of the company, complete address, and if available, telephone number, fax, and email):

• I hereby inform you () that I withdraw from my/our () contract for the sale of the following goods/provision of the following service ().

• Ordered/received on ().

• Name and address of the consumer or consumers.

• Date and signature of the consumer or consumers.


POLICY ON EXCHANGES


To request a product exchange, the customer must contact customer service within [number] days of receiving the order.

Under no circumstances will shipments sent with postage due be accepted.

If the product to be exchanged has a higher price than the previously purchased one, the customer will be required to pay the price difference. Conversely, if the new product has a lower price than the previously purchased one, the price difference will not be refunded in cash but will be issued in the form of a gift voucher to be used in their next purchase.

To process any type of return or exchange for products purchased at hebescode.com, the customer must contact our Customer Service department.

The customer must provide us with the order number, and we will provide them with the exact steps to follow. We would also like to inform you that we will not accept exchanges or returns that have not been previously communicated through the indicated channels.


CANCELLATIONS

The customer or user may cancel their order as long as it has not yet left our warehouses. In such cases, they must contact the OWNER via email or through the Customer Service channels, providing their identifying information and order reference number.

In the event of cancellations, the amounts previously paid by the user or customer will be refunded through the same method used for the initial transaction.


CUSTOMER SERVICE

The customer may cancel the order without providing any reason by contacting customer service as soon as possible at the following telephone number: 951304509, or through the following email address: info@hebescode.com. Our customer service hours are from Monday to Friday, from 09:00 am to 06:00 pm.

If the order has not yet left our warehouses, we will cancel it without any issue. However, if the order is already in transit, we will have to wait for its return. Once we have confirmed its receipt, the amount of the product will be refunded, minus the shipping costs, and the refund will be processed using the same payment method used for the purchase.


DATA PROTECTION

The information or personal data you provide to us will be processed in accordance with the provisions of the Privacy Policy. By using this website, you consent to the processing of such information and data, and declare that all the information or data you provide is truthful and corresponds to reality.


MODIFICATIONS

The OWNER reserves the right to make, without prior notice, any modifications it deems appropriate to the website, including changing, removing, or adding both the content and services provided through it, as well as the way in which they are presented or located.

Although the OWNER will make its best efforts to keep the information contained on the website up-to-date and free from errors, no guarantee is provided regarding its accuracy and timeliness. The achievement of any specific result or purpose is also not guaranteed, so the access and use of the website is the sole responsibility of users and customers.


LEGAL ACTIONS

The OWNER will pursue the breach of these Terms of Use, as well as any misuse of the Website or its contents, infringements of its rights or those of its licensors, especially Intellectual and Industrial Property rights, by exercising all civil and criminal actions available to it under the law.


OUT-OF-COURT DISPUTE RESOLUTION

Likewise, in accordance with the provisions of Article 14 of EU Regulation 524/2013 on online consumer dispute resolution, a direct link to the online dispute resolution platform is provided: https://ec.europa.eu/consumers/odr/main/index.cfm


APPLICABLE LAW AND JURISDICTION

For any dispute or conflict that may arise from these terms or conditions, Spanish law shall apply. The resolution of judicial disputes shall be subject to the jurisdiction of the courts and tribunals of the user's or customer's domicile.